wt999's Privacy Policy — Your Information Is Our Responsibility

This Privacy Policy ("Policy") is issued on behalf of the wt999 platform ("we", "us", "wt999") and describes our practices regarding the collection, processing, storage, and disclosure of your personal information. By using our services, you are considered to have agreed to the terms of this Policy. We take your privacy very seriously and commit to keeping your information secure using SSL encryption and modern security technology.

1 What Information We Collect

When you register on wt999 and use our services, we may collect various types of information. This information is used to provide you with a better and more personalized experience.

1.1 Information You Provide Directly

When you create an account or use our services, the information you provide yourself:

• Full name and date of birth (for age verification — for users aged 21 and above only)
• Email address and mobile number
• Bank account or mobile banking details (for bKash, Nagad, Rocket, or bank transfers)
• Identity verification documents (national ID card or passport)
• Address and other contact information

1.2 Automatically Collected Information

Some information is collected automatically when you use our website or app:

• IP address and device identifier information
• Browser type, language, and operating system
• Activity logs on the platform — login times, gaming history, and transaction records
• Information collected through cookies and similar tracking technologies
• General location information (at country level only)

2 Purpose of Using Your Information

wt999 uses your information for the following legitimate purposes:

• Creating, managing, and verifying your account
• Processing deposits and withdrawals and completing financial transactions
• Age verification and fraud prevention
• Providing customer support and resolving your complaints and questions
• Improving service quality and ensuring a personalized experience
• Communications about promotional offers and bonuses (only with your consent)
• Monitoring your activity to ensure responsible gaming
• Meeting legal obligations and ensuring security

We never sell your information to third parties or transfer it for profit. Information is used only for the purpose for which it was collected.

3 Information Storage and Security

wt999 takes the highest technical and administrative measures to protect your personal information. The key components of our security framework are described below:

Information is generally retained for as long as necessary to meet applicable legal obligations, even after an account is closed.

4 Information Disclosure and Third Parties

wt999 may share your information with third parties in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party service providers to handle operations such as payment processing (bKash, Nagad, Rocket, and bank transfers), technology services, and customer support. They may only use your information for the purposes we instruct.

4.2 Legal Requirements

If disclosure of information is required by law, court order, or a valid request from a government authority, wt999 will be obliged to disclose that information.

4.3 Business Transfers

If wt999 undergoes a merger, acquisition, or asset transfer in the future, your information may be transferred to the new entity. You will be notified in advance in such cases.

4.4 Fraud Prevention

Information may be shared with relevant authorities where applicable for the purpose of preventing money laundering and fraud.

5 Cookies and Tracking Technologies

wt999 uses cookies and similar tracking technologies to improve your browsing experience and to operate our services. Cookies are small text files stored on your device.

5.1 Types of Cookies We Use

• Essential Cookies: Essential for the core functionality of the platform — maintaining login sessions and ensuring security.
• Performance Cookies: Used to monitor website performance and identify errors.
• Functional Cookies: Used to remember your preferences such as language, currency, and other settings.
• Analytics Cookies: Used for aggregate analysis of user behavior to improve our services.

You can control cookies by changing your browser settings. However, disabling essential cookies may cause some parts of the platform to not work properly.

6 Your Rights

As a wt999 user, you have the following rights regarding your personal information:

• Access: You have the right to know what information we hold about you.
• Correction: If any of your information is incorrect or incomplete, you have the right to request a correction.
• Deletion: In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained if there are legal obligations.
• Objection to Processing: You have the right to object to the processing of your information for specific purposes.
• Portability: You may request your personal information in a structured and readable format.
• Withdrawal of Consent: You may withdraw your consent at any time, but this will not affect any processing that took place prior to withdrawal.

To exercise any of your rights or to make any information-related request, contact us at [email protected]. We will try to respond to your request as quickly as possible.

7 Protection of Minors

wt999 is a responsible platform. Our services are for users aged 21 and above only. We do not knowingly collect any personal information from minors.

An age verification process is followed at the time of registration. If we ever become aware that a minor is using our platform, that account will be closed immediately and the related information will be deleted.

If you believe that a minor has registered on our platform, please notify us immediately at [email protected].

8 International Data Transfers

For the operation of our services, your information may be processed on various servers internationally. In such cases, we ensure that:

• Appropriate security measures are maintained for any international transfer.
• Adequate data protection is ensured in the receiving country or platform.
• International transfers are consistent with the terms of this Privacy Policy.

9 Third-Party Links and Services

The wt999 platform may at times include services from third-party game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers have their own privacy policies, and our policy does not apply to them.

We recommend that you read the privacy policy of any third-party service before using it. wt999 is not responsible for the data collection or processing practices of third parties.

10 Policy Changes and Updates

wt999 may update this Privacy Policy from time to time. For any significant changes, we will:

• Publish the updated policy on this page.
• Send a notification about the changes to your registered email.
• Inform you about the update when you log in to the platform.

Continuing to use the platform after changes means you consent to the new policy. We recommend that you check this page regularly.

11 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact our privacy team:

Our customer support team is available in both Bengali and English, seven days a week, 24 hours a day.